CAN YOU SPARE A MOMENT?

Every manager should know how to address personal issues when they affect a staff member's productivity. The key is to show sensitivity and learn appropriate counseling techniques. In Can You Spare A Moment? John Cleese shows managers and team leaders how to conduct a counseling interview, including the four stages of a successful structured approach.

KEY LEARNING POINTS:

• Set up The interview

• Encourage The employee to talk

• Let The employee find The solution

USES:

• Working with and interviewing employees