THE COURAGE TO COACH

It's always easier when you can watch someone else first-which is exactly what this video training course lets you do. The video's stop-and-discuss vignettes actually show you easy-to-follow examples of many of the typical problems managers face. Got an employee who does great work, but their attitude makes them impossible to work with? What about managing someone who used to be your equal or someone who is younger than you? Or how about a "problem" employee who's just not getting the message? You'll find out the secrets to dealing with all these circumstances.

Video synopsis
An on-screen manager/narrator talks directly to viewers, sharing what has worked for her in coaching her employees through difficult performance problems, She guides viewers through The five important steps of coaching by illustrating her points with a series of "What would you do?" dramatic vignettes. Shot in a variety of workplace settings, including a bank, office environment, grocery store and a manufacturing setting, this video can be used in a training session for nearly any industry.

How-To Training Points:

• How to initially deal with a problem situation and get a coaching conversation started

• How to coach someone with an attitude problem

• How to handle employees who won't take you seriously

• How to ask someone who does a good job to "crank it up" a bit

• How to use documentation when you have and employee who's not getting The message