THE GUEST Training Video
A Companion to The Difficult Guest Training Video

TAPE 1: THE GUEST

This best-selling, award-winning video is unquestionably one of the best customer service programs ever! Great customer service determines our fate. The fortunes of any business will rise or fall based on the level of service that it delivers to its customers. No matter how large or complex the business is, it usually comes down to one employee serving one customer one day at a time.

Great customer service is no great secret."Treat your customers as you would treat a guest in your home." That's the idea behind this hilarious customer service film. Our hapless hero takes us on a tour of his imagination to prove that everything we need to learn about great customer service, we already know.

This simple and entertaining message has changed The way thousands of corporations look at Their customers. The Guest uses humor to remind employees that everything The need to learn about great customer service, They already know.

Great customer service begins at home. We all know how to take care of a guest in our home: we welcome them, take care of their needs, thank them for coming, and invite them back. A guest at work is no different-it's that simple.

Great customer service is all in your mind. Each time a customer calls or walks in our door, we can decide how we're going to treat them: either as an interruption in our day or as a welcomed guest.

Learning Points:

Treating customers as guests is as simple as:

• Welcoming them
• Using Their name
• Taking care of Their needs
• Thank customers and invite them back

SPECIFICATIONS
Format: Video
Length: 14 mins.
Additional Materials: 1 Leader's Guide
10 Pocket Reminder Cards