Leadership Pickles

Bob Farrell is back and this time he's giving out Leadership Pickles!

What Bob Farrell did for customer service training videos in the runaway hit "Give 'em the Pickle", he is now doing for leadership training videos. In this fun and exciting new film, Bob Farrell combines his passion for serving others with powerful leadership stories to create a memorable and motivating message for leaders of all kinds.
Learn more, preview and purchase the Leadership Pickles training video!

THE GUEST

This is The best selling customer service program in The world. "Treat your customers as you would treat a guest in your home." This simple and entertaining message has changed The way thousands of corporations look at Their customers. The Guest uses humor to remind employees that everything The need to learn about great customer service, They already know.
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IN THIS TOGETHER

Why do people harass? Why are They mean or disrespectful? Maybe it's because They don't know any better. Or maybe They know better but do it anyway. Now you can help manage both scenarios with a program that addresses a variety of harassment and respect issues. In This Together illustrates how perceptions can become reality by examining opinions and attitudes about everyday life and The simple choices we're faced with each day. It looks at The negative effects of discrimination and harassment with directness, honesty and insight.
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THE DIFFICULT GUEST: Understanding and Serving Difficult Customers

Our hapless hero Ken Sperling takes off on a routine business trip, and we tag along for another ride on his often strange but always entertaining flights of imagination. From The baggage line to The hotel lobby, from The bank to The health clinic, we encounter some very difficult customers and some very creative customer service solutions.

Outrageous comedy, customer interactions we can all relate to, and a cast of unforgettable characters all set a highly entertaining stage for some solid training on recognizing, understanding and taking care of difficult customers.
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SEXUAL HARASSMENT:
Is It or Isn't It?
(For The Hospitality Industry)

Educate and protect your hospitality employees! Here's nine stop-and-discuss scenarios depicting examples of possible harassing behavior in a variety of hospitality environments. After each vignette, an employment law attorney provides a brief explanation of why The situation is considered to be sexual harassment, or why it's not, and The federal laws that apply to The hospitality industry.
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Harassment Is...
(Hospitality Version)

Harassment represents one of the most destructive workplace issues faced by public and private employers today. Now more than ever, it's important to train all personnel to recognize the various forms that harassment may take and implement measures to prevent it in your organization!

In addition to sexual harassment there are liability issues associated with harassment based on race, color, national origin, religion, gender, disability, age and other characteristics protected by law.
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GIVE 'EM THE PICKLE

We're all in The same business, The people business. It's not what we make or sell that's critical, it's how we take care of The people who buy it. Our job is to make customers happy. What's The best way to do that? By giving out "pickles." "Pickles" are those special or extra things you do to make people happy. It may be walking a customer to an item They're looking for rather than just pointing. Or maybe it's a handwritten "thank you" note in every order shipped. The trick is figuring out what your customers want, Then making sure They get it, that's The "Pickle!"
Learn more, preview and purchase the Give 'em the Pickle training video!