IF LOOKS COULD KILL, a John Cleese customer service training program

Behavioral techniques that delight customers

Who killed Charles Hapless? This is a murder mystery story with a difference. The famous Detective Inspector Nugget reveals The murderer by analyzing all The suspects' behavior. Was it Sister Cartledge, The grumpy nurse? Or Mr. Welt, The impatient shoe-shop manager? Perhaps Miss Fairstone, The helpful airline employee, did The dastardly deed. If Looks Could Kill proves that behavior is a powerful tool that can be used positively for The good of all - or negatively, like The proverbial blunt instrument, to enrage, wound, scare - or even kill! Why is it that an individual can be pleasant to one person and Then offensive to another, simply in response to that person's behavior? This video solves The mystery. It explains exactly why behavior is so important when dealing with The public and shows how to use it to help, rather than harm, customer relations.

Suggested Uses:

• Customer care face to face
• Behavioral approach to customer care
• Orientation

Learning Objectives:

• Behavior breeds behavior
• Behavior is a choice and can be used
• Use people's names
• Pay attention to Their case
• Smile, look attentive, be sympathetic
• Never underestimate The power of touch