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| Six Steps to Greatness: Customer Service Agenda | ||||||||
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SIX STEPS TO GREATNESS: CUSTOMER SERVICE
AGENDA
Six Steps to Greatness: Customer Service Agenda - is specifically aimed at managers and others responsible for achieving service goals.
Baptist Healthcare is the site of one of the greatest customer service turnarounds ever! Once a Hospital full of apathetic employees, Baptist now consistently leads a national customer satisfaction database. Find out why in this true story/ documentary-style look at one of the world's most inspiring workplaces.
Baptist Health Care achieved a turnaround – from The lower 10th percentile to #1 in customer satisfaction. This program explains 6 of Their key strategies.
These are credible, battle-tested solutions aimed at fueling service improvement in any organization from a Fortune 100 company or a large government agency to a small non-profit.
The Six Steps to Greatness covered in This Customer Service film are:
- Create standards: achieve buy-in
- Hire and train The standards
- Get it done with teams
- Recognize service heroes
- Accept only winning attitudes
- Measure, correct, and train incessantly
Format:
Video
Length: 15 mins.
Additional Materials:
n/a
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| Purchase: | $695.00 |
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| Education Price: | $556.00 |
| Non-Profit Price: | $625.50 |
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| Education Price: | $636.00 |
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| 7 Day Rental: | $345.00 |
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