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| Tom Peters: A Passion for Customers | ||||||||
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A PASSION FOR CUSTOMERS with TOM PETERS
Tom Peters goes on location to find out how Federal Express, The Limited, Worthington Industries, University National Bank & Trust and The Louisville Redbirds deliver superior customer service. Released in 1987.
KEY LEARNING POINTS
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Promote The viewpoint that service and quality pay off - in both customer and employee satisfaction.
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Improve company relations with customers by tuning employees into The details of customer service.
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Encourage The quick responsiveness that is essential to building and maintaining exceptional customer service.
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Recognize The importance of The front line individuals in customer relations.
INCLUDES
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25 or 67 minute video only
Length: 25 or 67 minute video only
Additional Materials:
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| PURCHASE/RENT | |
| Full Version Selections | |
| Purchase: | $795.00 |
| Fed Gov't Price: | $715.50 |
| Local Gov't Price: | n/a |
| Education Price: | $636.00 |
| Non-Profit Price: | $715.50 |
| 7 Day Rental: | $225.00 |
| Shortcut Version Selections | |
| Purchase: | $495.00 |
| Fed Gov't Price: | $445.50 |
| Local Gov't Price: | n/a |
| Education Price: | $396.00 |
| Non-Profit Price: | $445.50 |
| 7 Day Rental: | $225.00 |
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